ECI's MSSP Success with Keepnet
Discover how ECI revolutionized its services by partnering with Keepnet. By integrating the Human Risk Management platform, ECI enhanced client retention, streamlined operations, and significantly boosted its Cyber Services product line. This smart partnership helped ECI deliver better security solutions to many clients simultaneously.
Introduction
ECI is a standout name when we talk about companies that provide the best security services, especially for businesses in the finance sector. They've been around for a while, working closely with prominent organizations like the SEC to ensure they're always updated with the latest rules and regulations. What makes ECI even more special? Their smart decision was to team up with Keepnet.
Keepnet offers a unified platform tailored for Managed Security Service Providers (MSPs and MSSPs) and could cater to multiple clients simultaneously, eliminating the redundancy of repetitive tasks for each client. They also had solutions that protect against threats like vishing (voice call scams), smishing (text message scams), and even sophisticated attacks that try to bypass multi-factor authentication (a security process where you use two or more methods to log in). ECI saw the potential in these tools and offered them as part of their services, giving them an edge over similar companies.
ECI added its personal touch to the Keepnet platform to improve things. They put their logo on it, making it feel more like their own product. Plus, they've set things up so other businesses can partner with them and sell these services. This move showcases ECI's vision and ability to adapt and grow in an ever-changing security landscape.
Successful Outcomes
Increased client retention and sales
Saved their time and energy
Enhanced customer satisfaction
Challenges
Despite its expertise in cybersecurity, ECI grappled with significant challenges in its quest for an ideal Human Risk Management platform. They were searching for a vendor that could intuitively integrate into their daily operations, allowing them to gauge the platform's effectiveness before its full-scale deployment.
A primary concern for ECI was the need for a platform tailored for MSP/MSSPs. Their operations demanded a system that could cater to multiple clients simultaneously, eliminating the redundancy of repetitive tasks for each client. The stakes were high because they had a compact team dedicated to phishing and training for a vast clientele. The tool they sought had to be robust, efficient, and scalable.
Moreover, ECI's vision extended beyond just a functional tool. They aspired for a vendor capable of concurrently facilitating training dispatches to multiple companies. The ability to schedule training or phishing campaigns based on specific time zones or locations was crucial. This feature was convenient and a testament to ECI's commitment to delivering timely and relevant services to its global clientele.
Additionally, ECI viewed this platform as a golden opportunity to enhance its Cyber Services product line, aiming to attract new clients and retain existing ones. Their past experiences with a previous product had been less than satisfactory. Its cumbersome features and lack of user-friendliness had inadvertently driven clients away. ECI was determined to turn this narrative around, seeking a platform to meet its operational needs and resonate with its client-centric focus.
How ECI Revolutionized Their Approach:
Upon their first interaction with Keepnet during the Proof of Concept (POC) phase, ECI recognized they had discovered a platform that perfectly matched their needs. Designed specifically for MSP/MSSPs, the platform allowed ECI to cater to multiple clients without the tediousness of repetitive tasks.
Here's how ECI achieved remarkable success:
ECI successfully launched phishing campaigns across numerous clients simultaneously, significantly streamlining their operations and freeing up substantial time to focus on revenue-generating activities.
ECI transitioned from a cumbersome Learning Management System (LMS) to session-based training videos, eliminating the need for cumbersome logins and boosting customer satisfaction by allowing training to be sent via email.
ECI experienced smoother workflows, such as scheduling training deployment across multiple companies. Their ability to promptly address queries and concerns ensured that ECI's operations ran seamlessly.
ECI enhanced its Cyber Services product offerings, presenting an upselling opportunity and a strategy to retain clients. Their superior reporting, user-friendliness, and high-quality training content attracted and retained clients, reversing the negative impact of their previous platform.
“In our journey spanning decades, we've collaborated with industry giants like the SEC and served numerous sectors with stringent regulations. Our partnership with Keepnet is strategic, reflecting our commitment to innovation. Integrating their platform, we've seen an increase in client retention and an uptick in our Cyber Services product line sales. This isn't just about adopting a new tool; it's about setting new industry benchmarks and ensuring our clients receive nothing but the best."